"Belligerent and threatening behavior will not be tolerated". Not, "please have ID and forms ready". Nor, "No shirts, no shoes, no service". Not even an "open" sign dons the door I open to step in to the DMV. Just a threatening sign about being threatening. Deep breath. I will not be belligerent. I will not be threatening. I will smile. I will be patient. I will say thank you. I will not tell people how to do their job. Deep breath. Though, I now fear that the reduced caffeine intake and belly full from lunch might not have been quite enough to help me keep my composure. Probably should have medicated myself as well. Rookie mistake. I'm 41. When will I ever learn!?
In my defense, I think this is only the 4th time I've ever had to renew my driver's license, so my naivety can perhaps be excused. Also, as another vouch for my character, I know for a fact that I have all the documents one could possibly need to acquire said license. Found not only my current SS card with the "O'Laughlin" name, but my original one with "Smith". AND a notarized photo copy of it as well. Packed that away into my Tumi shoulder bag along with my current expired license, passport, birth certificate, marriage license, both MO & KS medical licenses, 2 most recent pay stubs, my overdue Gap credit card bill (well, that was already there- because I was supposed to pay it) as well as other various mail, my health insurance card, and finally, my 6 drivers license renewal reminder post cards. (Because, obviously, I'm coming to renew this months to a year after and first card arrived and 6 days before it's too late. Do you know what happens when it's "too late"? You have to take all the tests over again, like a 16 year old. I'm not even sure I'm going to pass the eye test (because, 41) nor the easy blank sign recognition test. I promise you, I'd fail a full driver's test. Don't you feel nice and reassured and safe with me on the road now?)
I know my strengths and I know my weaknesses, and understanding simple paperwork and the requirements to fulfill as much is extremely high up on my "weaknesses" list. Like, maybe the top. I even mess up the name part if the order isn't obvious. And procrastination? Well, that tops both lists...because, truthfully, is it a strength (I sort of think so) or is it a weakness (meh)? Hopefully, my new license arrives by next week when I leave for Denver...So, anyway, that's why I showed up incredibly over prepared to get my renewed license, and more specifically, the REAL ID. You know, so I can continue to travel whenever that actually becomes a required thing at the airports.
Despite the sign, I step through the door with complete confidence that I can and will, seamlessly acquire my new REAL ID Driver's license. I'm not even both feet in the door when I hear "Can I help you!!?" I'm half looking for the voice screaming (at me?) and half looking for the little number dispenser. I'm not crazy, I KNOW the procedure used to be grabbing one of those old-timey looking paper slips with a number typed on it, with like, old type-writer style print and ink. "CAN I HELP YOU??" Oh, shit. Yep. She means me. I {attempted to} timidly walk toward where the voice seemed to be originating from to find a folding table set up near the door with gloves and hand sanitizer (will Covid never end?) as well as more signs about not being threatening. This time, there were also signs saying to have documents ready and to be sure and request "REAL ID" if you want it.
"May. I. Help. You?" She says. Again. Hasitily. So, now I'm looking around confused because there is no line. I am one of the only 6 non-employees here, and the only one standing. The tone so extremely mismatches the situation, I yet again am wondering if I came properly medicated for this endeavor - and the process really hasn't even started. Deep breaths. I will not be belligerent, I will not be threatening. "Yes, I'd like to renew my license." This, received by a huff that depreciates all other huffs, "What TYPE of license" accompanied by an eye roll. "Oh! Yes, Driver's licen...."
"Previous license and a piece of current mail."
"Ok, I have those, but..."
Hand out turned, "Previous license and a piece of current mail."
"Here you go" Pointing to the sign. "But I'd like REAL ID."
Handing me my forms back, paperclipped with a number and pointing, "Go sit over there."
"Ok, got it. That's where I sit to get my new driver's license with REAL ID?"
"Yes, right there."
I take my paperclipped stack along with my belongings and go sit to wait for number 83 to be called. I get out some of my other identifying forms, as I just am sure REAL ID calls for more than just my license and a piece of mail. I know I didn't bring every single important document of my life along with me for no reason. Again, my confidence to complete this sort of thing is low, but Matt even confirmed this with me. And if anyone knows these sorts of procedures, it's my thorough, rule abiding, instruction reading (who does that!?) husband. Just as I start to read on my phone (though, I'm really not sure this is even allowed because there are also signs everywhere saying "No cell phones") the number 83 is called.
I sit, she puts out her hand. As I'm placing my tiny pile of paperclipped documents in her hand, I'm also pointing to, yet another bolded sign that says, "If you want REAL ID, you a have to tell them at Check in. If you did not do this, you need to go back to check in." Deep breaths. I will not be belligerent, I will not be threatening, I will not tell people how to do their job. I smile, politely and say, "I wanted REAL ID, and I told her at check in, but she only requested those documents." I get the slightest of nods and she proceeds. I confirm my address. I pass the eye test. I pass the sign test (she gives me a pass for calling a stop light a stop sign), she tells me it's $27. I never provided any other identification. I know, in my gut, this cannot be right. "This is for the REAL ID, right?"
She stares. "No. You have to tell them you want that at check in." Deep breaths. As I look up at the sign, directly above her head: Belligerent and threatening behavior will not be tolerated. I'm now beginning to wonder who actually makes it out of this place without becoming belligerent and threatening.
As kindly and sweetly and apologetically as I can, crouching into my chair, trying to make myself seem as small and meek and helpless as humanly possible, I say, "I'm so sorry, but I really need to get REAL ID. I'm happy to get back in {the non-existent} line to show the right documents..."
Exasperated, with a huff that might have rivaled check in lady's huff "I have to start the whole process over again to get you REAL ID." She says, eyeing the stack of my identifying documents I've set on the table. I can tell she sees that I have it all right there.
"I know this makes your job more difficult, and I really am happy to get back in line, but I'm guessing you are the only one doing this, so I'll just be back here in front of you in a few minutes."
She snatches me documents, she completes the renewal again, she purposely takes my photo while I'm blinking, and viola! I will have my renew REAL ID drivers license in a few weeks. Deep breaths.
